eShip

From day one (a Friday), Scott was fantastic! My car was picked up the Monday following our initial contact, the shipper, Rapid Group, was very thorough and professional. They gave a tentative date of 2 weeks out for delivery and were only 1 day shy of that. Every time I emailed Scott with a question or concern during this time, he was quick with the response, and true to his word. I even questioned who he used as a shipper and he assured me, the company(s) they use have been with them a long time and that's why they trust them. He even said, it was the shippers that helped them get their good rating...sharing in the kudos...and he didn't lie.

Side story...my phone dropped out of my pocket and into a crack in my car the day the shipper came to take my car. I didn't notice until 3 hours later. I phoned Scott in a panic. Shortly after, the shipper contacted me and said the driver would meet me the next day somewhere in Massachusetts. I'm thinking, I could be driving 3 hours for my phone. Well, as it happens, he was picking up another car not even 15 minutes away. OMG! He refused a tip for meeting me, just the nicest guy ever!! I can't say all this is luck as there were just too many positives with both companies involved. Hopefully I will never need this service again, but if I do....ABSOLUTELY I would chose eShip again! My son and I are very pleased.

They sent me a form online which I filled out with all the details. I had to put in my credit card details and they charged me a 10% fee that went towards the overall cost. They emailed me once they had the driver for the vehicle and the company. They also emailed me that I wouldn't be getting a call from them but the shipping company did not call me so I called them, and they set up a time. After the vehicle was shipped, eShip contacted me and asked if my car had arrived yet. I said no so they followed up without me even having to ask. That was really nice. The trucking company contacted me right after that and the delivery ended up being right on time.

The car was supposed to be delivered to my house. But we had a rental car and I needed to return it about 45 minutes away from my house. Instead of taking Uber back, I asked the driver if he could drop it off by the airport then I'd go and grab it. He pulled up a quarter mile away from the airport car rental because he couldn't get any closer. It took me a few minutes to walk to him and he was right there. eShip did everything they said they would. They delivered on all their promises. They went above and beyond because they didn't have to follow up even before my car was dropped off, but they did.

The rep said, "I can get it for you in a day." I said, "Okay. Well, if you keep your promise, I'll go with you," and he did. The only thing that was annoying with the drop-off was the driver said he couldn't come down my street. I live on a bigger street and he got here at 4 o'clock in the morning, but he couldn't drop off my car. I had to try to find an Uber and then get clear across town to a truck stop, to where he felt comfortable for dropping the car off, and then get my car.

Shipping my car was one of the most frustrating processes I had ever done. In that business, the companies can get dishonest about how the process works. When they're bidding, they keep a lot of things from you and once you start to figure it out, you're like, "Wow. This is a shady little business." But you have to ship your car, so you have no option. Find a company that says, "I can do it for you. It’s gonna be a little bit extra. I promise you," and then they do it. The way that eShip was honest and open, I would recommend them again.

I happened to get luckier than most too. We have I-25 and I-80 that run right through Wyoming, but I was told hardly ever any drivers will go through Wyoming. I was told that it could have been a very long time before I got a driver. However, eShip hooked me up with a driver that afternoon and then that next day, he showed up in front of my house. It just so happens the driver that I got was from Missouri. He picked up a car in Gillette, Wyoming and drove to Florida to drop it off. He was about an hour away from me here in Milton and he was able to come right over to me, pick up my car, and drive back to Wyoming.

The whole experience was awesome, right down to the driver. He was so personable and trustworthy, and I felt so at ease with him. I was also thrilled to know that my car was the only car on his trailer. It wasn't this huge dealership car trailer where there were six cars on there. I loved the idea that it was one guy, a truck and his trailer, and he was going to go straight from Florida to Wyoming. He transported my car and it got to Wyoming in three days, safe and sound and before I even got there. Everything went smoothly and I felt good about the whole situation. eShip was wonderful.

I used eShip this time, and everything was fine and explained well. I was kind of like a soon as possible type of list. So, I didn't have a set day. A few times, it was changed from this to this and about the fourth time, they finally picked the car up. The driver called me on the phone when he was setting up the where and when. Then, he called me when he was on the way, twice, while he was at a certain distance. And when he was closer, I had an emergency and I had to call my husband to go and meet him.

The only thing that some of the other places had that eShip didn't is that you could go online anytime and track your car. But the car was delivered to my son pretty quickly. Usually, I was hearing from most places, it will take four or five days. With eShip, I heard it would be four days and it was there in two and a half. So, it was really quick. My son said everything was fine when he picked it up. He had no problem and was very excited to get the car. I had magnets on the car. My son's an entomologist. So, I put these magnets all over the outside of the car and none of them were missing. I thought maybe the wind would take them off, but they were all there and the car was in good shape and clean.