Eargo Reviews

We, who suffer from various degrees of hearing loss would love to have the natural hearing capability of our youth back again. Hearing is dynamic, but many times hearing assist devices are not. Eargo 6 has now put me one step closer to that youthful, dynamic hearing experience with its sound adjust feature. Yes, you can still store four hearing profiles in its four program areas and change them manually, but with the hearing assist feature turned on the Eargo 6 device determines what kind of environment you are in and automatically adjusts itself to drown out unwanted background noise and accentuate the part that I consider most important - the ability to hear and discern human speech in a variety of environments.

I was recently at a quasi-busy restaurant, seated at a booth against a wall. My left ear was facing the establishment's seating tables and my right ear was facing the wall. Within a few moments I could tell that the background noise suppression in my left ear was greater than in my right ear. I could hear and understand the person across from me very clearly. There was no need for me to tap my ears and change from the NORMAL program to the RESTAURANT program as I would typically have to do with previous versions of the Eargo devices. At the conclusion of the meal and after stepping outside, I could tell the dynamics were changing again since the background noise outside was much more quiet than inside the restaurant.

This, to me, represents an amazing evolution in hearing assist technology. Hearing is much more natural now and the less I have to manually change settings in my devices the more I forget I even have them in. I also love the fact the no one knows I am wearing hearing aids as they are completely immersed in my ear canal. Eargo 6 is an amazing technology and one I'm grateful for. We often hear that quality of life is so very important. Proper hearing is an important component and Eargo 6 has clearly improved the quality of my hearing life which, in turn, enhances the overall quality of my life. Thank you Eargo. Can't wait to see where you take us next.

Dave was my rep and he was awesome. He answered all of my questions. In the store, I have a gal that's assigned to me and I can only make an appointment with her to talk to her. It's always through my work hours so I missed one of her calls. I don't feel like I can call and ask any questions. I don't like to text and email ‘cause I'm not a real good speller. I'm just not comfortable with that at all. But she's always helped me and answered my questions whenever I talked to her. She said that I can call and talk to somebody else, too, if I had a question.

My hearing aids are very comfortable in my ears. A couple of days ago, I was using the open pedals. I switched to medium because they were most comfortable. I could hardly tell the hearing aids were in there half the time. I did lose on my caps off the backside of one of mine already. These are the night covers. Also, I have problems with my charger not charging one of my Eargos. Once, it was my left then the other time, it was my right. It was because those little stems get straightened out and it wouldn't sit in the cradle right so it did end up charging up. I'm also still learning about the app and I would probably utilize it some if I can figure it all out. I like the simplicity of the app. That's another thing that guided me toward Eargo. I also watched review after review and commercial after commercial and even comparisons with other hearing aids.

The other great thing is you don't need to go in for any of this. When I talked to my audiologist about hearing aids, he told me not to go to a retail store because they are paid to sell the top of the line best of everything. I don't know what I don't know and that I’m going to get sold a bunch of stuff I don't need. He told me to do my research.

The online options with Eargo were good or I could come see them. They didn't have a preference either way because they don't get a commission on selling. So, I went online and ordered and the haring aids were shipped to me within two business days, which was amazing during all of the shipping delays we're having in this crazy world. They got me what I needed within two days, which was phenomenal. It was all online, which I liked. There was a hearing test option you could use to customize your hearing aid and I tried that but it wasn't for me. I went to the presets that they already have built-in and I love those.

Value equals money spent over expected outcome. So, I got a good value. I spent appropriately what I'm seeing online and at other stores what I should have spent. For example, one Miracle-Ear hearing aid that doesn't have the capabilities that this hearing aid has costs $4,000 for one hearing aid. I spent 2,950 for two. So, I rotate every other day to lengthen out the time.

I’ve gone out with friends and when I told them I've got tinnitus, they said that they’ve got it too and have been living with it for years. I pulled my Eargo charger out, which I always have with me, and I gave them my other hearing aid, and they put it in. They said the tinnitus was gone. I’ve sold six pairs and legend should be Eargo's term when they talk to me as a customer. I'm a 43 year old sales professional and my appearance is very important to me as far as my role is concerned in the corporate world. Walking around with a hearing aid, you end up with some sort of stigma. It's not like wearing glasses. I don't know why ears are different than eyes, but they are. And so, no one's ever seen this thing and it has changed my life. I went from crying on the couch and I could not play with my son because my tinnitus was so bad to having my life 100% back.

The last couple of years I decided I needed to try again. I did months of on-line research and set up an audiologist appointment at the same University medical center. Since it was several months out I decided I would try the hearing aids from two or three online sources using the trial periods offered. I went with Eargo first since I really didn't want over the ear models as I would likely throw them across the room on my construction projects when taking off masks, safety glasses, etc.

I have had the Eargo5 for about 60 days. I am keeping them and not moving on to other products. I clearly hear the human voice with reduced background noise. That was my goal and Eargo5 has provided that to me. I have had an issue with the app staying connected to the hearing aids, but that has not affected the clarity and the ability to have conversations in multiple settings without a tremendous effort on my part (funeral, wedding, family gatherings, TV watching, small group conversations). Eargo customer service in terms of adjusting and becoming comfortable with the hearing aids has been excellent.

Customer service for a technical issue was not so well managed by Eargo. With the exception of one person early on in trying to address the technical issue who listened and provided a potential fix (which didn't work), the other "tech" support only asked if the issue had resolved itself and how about scheduling an appointment for another consult. I eventually figured out the problem (retired problem solver). No tech appeared to have training in approaching an unusual technical issue in a structured thoughtful approach.

I contacted Eargo and gave them a more detailed description and they have said they would look to address their failing. Good response. As for long term durability and use, I can't comment at this time. Cost was between $2300 and $2500 with a couple of discounts to get me there (on-line special at Eargo and military discount). Summary... Love the Eargo5 and I think you would too if you have moderate hearing loss.

What surprises me the most is how comfortable they are for what I would consider a universal set. I'm from the era where we have that goop, chuck it in your ear, and the molding was made. So, they are very comfortable. They’re lightweights. I had some initial set up issues. I had a bad charging base, the little round pod thing. Apparently, it had some difficulty connecting to the internet. But Eargo sent me a complete replacement of aids and the base as well, which was very nice of them to do.

They're small, they last a long time as far as the charge goes. The fact that I have enough charge in the case itself for three or four charges without having to plug it in makes it handy for a weekend use. For something that is a vented device, I don't get any feedback. So, I'm pleased with that. I also like the programming aspect of it. I was skeptical because I'm from the school where you go in the booth and click the button. But this setup process was surprisingly more robust than I thought it would be. Because, “Here are your aids,” and they never took a test. So, the cell phone testing function works very well. Very clever that they would do it that way.

If I had any complaint at all, it was initially when I ordered the hearing aids, it's getting anybody on the phone. There was a backlog of hours that I get in touch with somebody at customer service. But when I got somebody at customer service, they were very informative. The person who’s an audiologist was very helpful and helped me customize the hearing that I wanted to hear. I like the “music setting” because it’s devoid of compression. And I’ve been involved in audio sound for many years, and doing radio stuff. I would much rather hear what the surrounding sound is, and let my brain sort out what is noise and what I wanna hear. But that's probably because I'm old-school, from hearing aids that didn't have built-in noise reduction and compression. So, the music setting gets rid of that compression.

The audiologist was able to customize my “normal settings” to eliminate the compression factor, and sent that programming down the line, to my recharging pod. At which point, the hearing aids were updated. So, I would give Eargo high marks on that. My first audiologist said, “You're the only person that asked me for the microphone patterns on your hearing aids.” So far, it went well. The downside was it took me a long time to get connected with anybody, but I've been told that that is trying to be remedied as more and more people are hired.

I've recommended Eargo to other friends of mine who have hearing aids that are far more expensive than mine. And they are looking into it. It’s not going to be for everybody. Because some people's hearing loss don't fit that spectrum. It's mostly designed for high-frequency hearing loss, which is my problem. I have a boss who has a low-frequency hearing loss so the aids are probably not recommended for her. But I told her about them. And I said, “You can call Eargo and find out about what's applicable for your type of hearing loss.”

I was quickly disappointed with the overall lack of performance, the number of pieces to deal with, the visibility factor, the problem of the hearing aids being pulled off of my ears and falling when I removed a face mask, and, above all, the poor quality of hearing or ability to adjust for background noise, etc. And, no phone app so no ability to adjust programs, volume, or noise filter, as is easily done with the Eargo 6. I couldn’t be more pleased with the performance, adjustment ability, recharge ability, invisibility, and overall comfort of the Eargo 6 and the support provided is phenomenal. I can’t recommend a hearing aid more highly. ~Chet **.

The restaurant setting takes some getting used to but these Eargo 6's have helped me a lot from simply nodding my head to engaging a lot more in the conversations. I also wanted something no one could see and ask questions about and no one notices I'm wearing these. They are super comfortable so I can wear them a lot. It's worth doing your research. It's not possible to have BlueTooth in such a tiny housing and last all day. The charger is great and they last all day without issue, I'm very happy I bought these.